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Violet Benchmarks

What are Violet Benchmarks?

Violet Benchmarks measure an individual provider’s ability to deliver culturally competent care to patients in three distinct communities (LGBQ,TGNC, and BIPOC). Your initial Benchmarks should be viewed as a snapshot of cultural competence at the time you accept your invite and complete your profile. Violet Benchmarks are dynamic, and increase as you add additional training and education (including those completed outside of Violet!), or experiences that are relevant to LGBQ, TGNC, and BIPOC communities.

How do health care organizations use Benchmarks?

Health care organizations use Benchmarks for many purposes including:

  • Assessing provider diversity and cultural competence within their organization or network to support quality improvement and reporting efforts.
  • Enhancing transparency in public directories and marketing materials, making it easier for patients and members to find providers who align with their cultural needs.
  • Identifying gaps in equitable care access to inform future programs, partnerships with community-based organizations, and other initiatives aimed at reducing health disparities.
  • Structuring value-based payment models to incentivize patient-centered care by offering higher reimbursement rates to providers within Verified Inclusive Organizations. 

Both organizations and providers can use Benchmarks as a roadmap for skill development and quality improvement, leveraging Violet’s tailored education to better serve BIPOC, LGBTQIA+ communities, disabled individuals, veterans, neurodivergent individuals, and more.

How does benchmarking lead to improved quality of care?

Our extensive research, conducted in collaboration with partnering provider organizations and the Eidos LGBTQ+ Health Initiative at the University of Pennsylvania, revealed that providers who achieved an Awareness Benchmark (AKA a Verified Inclusive Provider) in at least one community observe several key improvements:

  • Increased completion rates for wellness visits
  • Higher patient adherence to scheduled appointments
  • More frequent depression screenings and follow-up care
  • Higher patient retention rates after one month of treatment
  • Improved clinical outcomes, evidenced by reduced GAD-7/PHQ-9 scores and higher therapeutic alliance scores

This research underscores how cultural competence translates into tangible benefits in patient care and outcomes.